In the wake of COVID-19, appointments through Penn State Health OnDemand have increased by 7,500% over the previous year. With its convenience and high patient ratings — an average 4.85 out of 5 for the OnDemand app — virtual care across Penn State Health is an increasingly important focus for the health system. Chris LaCoe, who led the growth and development of telehealth at Hershey Medical Center in recent years, has taken on a broader, more focused role overseeing virtual care across the system, effective this week.

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